CX Webinar: AI & Automation for Better Customer Journeys

Summary

Unlock practical insights to enhance customer experience with AI and automation. Learn how to design better journeys, align systems, and drive adoption across teams, delivering faster improvements and measurable outcomes for your CX initiatives.

Primary Outcome

Gain actionable, company-wide guidance on applying AI and automation to improve customer journeys and drive faster adoption in your CX program.

Who This Is For

• CX leaders in mid-size to large organisations seeking practical AI-enabled journey improvements
• Customer service managers looking to reduce friction and improve automation adoption
• Operations directors evaluating scalable CX improvements without disruption

What You'll Learn

• practical adoption steps
• ai-enabled journeys
• real-world CX metrics

Metadata

Category

Customer Success

Creator

Xaivier Watson-steed

Creator Title

Acquisition & Retention Sales| Sports Therapy Bsc

Tags

Customer Health, Churn Reduction

Published

2026-02-10

Last Updated

2026-02-13

Citation

"CX Webinar: AI & Automation for Better Customer Journeys" by Xaivier Watson-steed, PlaybookHub — https://playbooks.rohansingh.io/playbook/cx-webinar-ai-automation

Canonical URL